Shipping policy
Shipping Policy
Processing Time: All products are made to order. Orders are processed and sent to production within 2–5 business days of purchase.
Shipping Times: Once your order ships, estimated delivery times are
- United States: 5–10 business days
- International: 10–20 business days
Delivery times are estimates and not guaranteed. Delays may occur due to carrier volume, customs processing, or events outside our control.
Tracking: You'll receive a tracking number via email once your order has shipped.
Lost or Delayed Packages If your package hasn't arrived within 30 days (US) or 45 days (international), please contact us at [your email] and we'll make it right.
Personalized & Custom Items Because each item is made specifically for you, we're unable to accept returns for personalized products. However, if your item arrives damaged or defective, we'll replace it at no cost.
Questions? Contact us at atelieramoistore@gmail.com—we're happy to help.